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TERMS & CONDITIONS

LOYALTY PROGRAMME

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Welcome to the Greenhouse Plants Café Loyalty Programme. These terms and conditions (the "Terms") govern your participation in our loyalty programme (the "Programme"). By joining or using the Programme, you agree to be bound by these Terms.

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1. Eligibility

  • The Programme is open to individuals aged 18 and older who have registered for the Programme through our website, in-store, or other designated channels.

  • Membership is limited to one account per individual.

  • Greenhouse Plants Café employees and their immediate family members are not eligible for participation in the Programme.

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2. Enrollment

  • To enroll in the Programme, customers must provide accurate and complete information, including a valid email address.

  • No purchase is necessary to join the Programme.

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3. Earning Points

  • Members earn 1 point for every $1 EC spent on eligible products and services at Greenhouse Plants Café.

  • Points will be credited to your account within 48 hours of purchase completion.

  • Points are earned on the total purchase amount after discounts, promotions, and before taxes and shipping fees.

  • The Programme does not award points for the Plants & Garden Kids Learning Adventure Afterschool Programme,  purchase of gift cards, taxes, or delivery costs.

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4. Redeeming Points

  • Points can be redeemed for discounts on eligible products and services. The redemption rates are  00 Points = $5 Off your next purchase., 200 Points = $15 Off your next purchase, 500 Points = $50 Off your next purchase or a free large plant.

  • Minimum points required for redemption is100 points.

  • Points cannot be exchanged for cash or used for past purchases.

  • Redemptions are non-refundable and non-transferable.

 

5. Points Expiration

  • Points will expire 12 months after the date they were earned unless otherwise stated.

  • If no account activity (earning or redeeming points) occurs within a 12-month period, all accumulated points will expire.

 

6. Bonus Points & Promotions

  • Greenhouse Plants Café may offer special promotions or bonus points during limited times. Details for these promotions will be communicated via email, social media, or in-store.

  • Bonus point promotions will be announced in advance and are subject to availability.

  • Greenhouse Plants Cafe reserves the right to modify or discontinue bonus point promotions at any time without prior notice.

 

7. Account Management

  • Members are responsible for keeping their account information up to date.

  • Points are not transferable between accounts.

  • Any unauthorized use of points or accounts may result in termination of membership and forfeiture of points.

 

8. Program Changes & Termination

  • Greenhouse Plants Café reserves the right to modify, suspend, or terminate the Programme at any time, without notice.

  • If the Programme is terminated, members will have 30 days to redeem any accumulated points. After that period, all remaining points will be forfeited.

  • Greenhouse Plants Café reserves the right to modify the point-earning structure, redemption rates, or other Programme elements at any time.

 

9. Fraud or Abuse

  • Any fraudulent or abusive behavior, including but not limited to the sale or transfer of points, may result in the termination of membership and forfeiture of points.

  • Greenhouse Plants Café reserves the right to investigate any suspicious activity and take appropriate action.

 

10. Limitation of Liability

  • Greenhouse Plants Café is not responsible for any technical errors, delayed or incorrect point allocations, or unauthorised access to Programme accounts.

  • Participation in the Programme is at your own risk. Greenhouse Plants Café shall not be liable for any loss, damage, or injury arising from your participation in the Programme.

 

11. Governing Law

  • These Terms shall be governed by and construed in accordance with the laws of Saint Lucia. Any disputes related to the Programme will be subject to the exclusive jurisdiction of the courts in Saint Lucia.

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12.. Contact Us

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PAYMENT METHODS

  • Credit / Debit Cards

  • PAYPAL

  • Offline Payments

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